A survey of 2000 private rented sector tenants appears to show that a significant number of tenants are not happy with the quality level of communication from the letting agent managing their home.

51% of respondents apparently felt that their relationship with the agent was either "neutral" or was such that they felt "undervalued" by the agent and 31% who contacted the agent's out of hours emergency service failed to get a prompt response and 29% failed to get any response at all.

The telephone answering service provider AnswerConnect carried out the research and, speaking on the company's behalf about the research, Fraser Wilson is quoted as saying "The increasing cost of renting combined with slow responses and lack of assistance from letting agencies is leaving tenants more and more frustrated.". He added that property management is a "people business" and tenants want to speak to a real person not a "bot".